All Services Fully Operational

Global IP Transit




Fully Operational

MPLS/VPLS/L2VPN




Fully Operational

Colocation




Fully Operational

DWDM/Wavelength




Fully Operational

Website / Domain Hosting




Fully Operational

Support Desk Operations




Fully Operational

Public Cloud




Fully Operational

Scheduled Maintenance

Schedule

July 20, 2020 20:00 - July 21, 2020 05:00 BST

Components

Global IP Transit, MPLS/VPLS/L2VPN, DWDM/Wavelength

Locations

CDC, GOS

Description

One of our third-party providers has advised that they need to perform fibre optic splicing works between CDC and GOS which may impact our dark fibre link from Custodian DC (CDC) to Goswell Road (GOS) This maintenance was classified as ‘At Risk’ by our 3rd party Our network automatically re-routes when a fibre break is detected and restores once it is back up and has been stable and error free for a period of time. Consequently, for the vast majority of customers this is purely an 'At-Risk' notification for both Layer-3 IP Transit and Layer-2 Backhaul services. This is simply because there may be periods of time where one of our redundant paths is unavailable. [Layer-2 MPLS/VPLS Services] Non-resilient layer-2 services which have a path between CDC<>GOS may experience an outage. Protected layer-2 services which have a path between CDC<>GOS may see a switch/re-route at start and end of this work; no disruption is expected. Diverse layer-2 services which include a path between CDC<>GOS on one leg may see the loss of one resilient member; no parallel outages of both feeds are expected. [Wavelength Services] Services between CDC<>GOS may experience an outage.

Schedule

July 22, 2020 08:00 - 18:00 BST

Components

Colocation

Locations

CDC

Description

Engineers from Riello will be performing a full UPS service across a number of our systems at our Maidstone facility. Each feed will be worked on separately, and each UPS will be switched to bypass only after the load has been transferred to our generator farms. Although minimal, customers should consider one of their power feeds to be ‘at-risk’ during the period detailed above. Customers with diverse power supplies will only have one feed at risk at any given time, diverse feeds at our facility come from different ATS+UPS chains and are totally independent. This is an at-risk notification only, we do not expect any customer impact during these works.

Schedule

July 23, 2020 08:00 - 18:00 BST

Components

Colocation

Locations

CDC

Description

Engineers from Riello will be performing a full UPS service across a number of our systems at our Maidstone facility. Each feed will be worked on separately, and each UPS will be switched to bypass only after the load has been transferred to our generator farms. Although minimal, customers should consider one of their power feeds to be ‘at-risk’ during the period detailed above. Customers with diverse power supplies will only have one feed at risk at any given time, diverse feeds at our facility come from different ATS+UPS chains and are totally independent. This is an at-risk notification only, we do not expect any customer impact during these works.

Schedule

July 27, 2020 18:00 - July 28, 2020 06:00 BST

Components

Global IP Transit, MPLS/VPLS/L2VPN, DWDM/Wavelength

Locations

CDC, GOS

Description

One of our third-party providers has advised that they need to perform fibre optic splicing works between CDC and GOS which may impact our dark fibre link from Custodian DC (CDC) to Goswell Road (GOS) This maintenance was classified as ‘At Risk’ by our 3rd party Our network automatically re-routes when a fibre break is detected and restores once it is back up and has been stable and error free for a period of time. Consequently, for the vast majority of customers this is purely an 'At-Risk' notification for both Layer-3 IP Transit and Layer-2 Backhaul services. This is simply because there may be periods of time where one of our redundant paths is unavailable. [Layer-2 MPLS/VPLS Services] Non-resilient layer-2 services which have a path between CDC<>GOS may experience an outage. Protected layer-2 services which have a path between CDC<>GOS may see a switch/re-route at start and end of this work; no disruption is expected. Diverse layer-2 services which include a path between CDC<>GOS on one leg may see the loss of one resilient member; no parallel outages of both feeds are expected. [Wavelength Services] Services between CDC<>GOS may experience an outage.

Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%




Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%




Maidstone IP Core

100.00%




London IP Core

100.00%




Byfleet IP Core

100.00%