All Services Fully Operational

Global IP Transit




Fully Operational

MPLS/VPLS/L2VPN




Fully Operational

Colocation




Fully Operational

DWDM/Wavelength




Fully Operational

Website / Domain Hosting




Fully Operational

Support Desk Operations




Fully Operational

Public Cloud




Fully Operational

Scheduled Maintenance

[CDC-ID: #0318072] DA2 Customer Edge software upgrades (1/2)Planned Maintenance

Schedule

November 23, 2026 21:00 - November 24, 2026 04:00 GMT

Components

Global IP Transit, MPLS/VPLS/L2VPN

Locations

DA2

Description

CustodianDC will be performing essential software upgrades on our customer edge routers at DA2. We will be performing the upgrade on one router per week with this being the first notice out of two. Custodian have performed a number of tests on the upgrade before committing to this maintenance action, as such a rollback plan is in place if required. We will be performing this work in the late evening to early hours to reduce operational impact for our clients. There will be periods of reduced resiliency as the upgrade process requires a small number of reloads to complete the process. During this time customers may experience short interruptions to service to account for network path switches. For customer services to fail over correctly it is essential that the provided resilient transit paths are configured correctly for failover. [Layer-3 IP Transit Services] Our core IP Transit network automatically re-routes all protected services when a peer removal is detected. All Layer-3 services will have path switches during this work, depending on destination path selected, with potential changes in latency to some destinations; no significant disruption is expected to any IPT services at any location. [Layer-2 MPLS/VPLS Services] Standard Ethernet Services which have a path between DA2<->THN will experience an outage. Protected Ethernet Services which have a path between DA2<->THN will see a switch/re-route during this work; no significant disruption is expected. Diverse Ethernet Services which include a path between DA2<->THN may see the loss of one member; no parallel outages of both feeds are expected. This maintenance has been scheduled under ticket: [CDC-ID: # 0318072]
[CDC-ID: #0318072] DA2 Customer Edge software upgrades (2/2)Planned Maintenance

Schedule

November 30, 2026 21:00 - December 1, 2026 04:00 GMT

Components

Global IP Transit, MPLS/VPLS/L2VPN

Locations

DA2

Description

CustodianDC will be performing essential software upgrades on our customer edge routers at DA2. We will be performing the upgrade on one router per week with this being the second notice out of two. Custodian have performed a number of tests on the upgrade before committing to this maintenance action, as such a rollback plan is in place if required. We will be performing this work in the late evening to early hours to reduce operational impact for our clients. There will be periods of reduced resiliency as the upgrade process requires a small number of reloads to complete the process. During this time customers may experience short interruptions to service to account for network path switches. For customer services to fail over correctly it is essential that the provided resilient transit paths are configured correctly for failover. [Layer-3 IP Transit Services] Our core IP Transit network automatically re-routes all protected services when a peer removal is detected. All Layer-3 services will have path switches during this work, depending on destination path selected, with potential changes in latency to some destinations; no significant disruption is expected to any IPT services at any location. [Layer-2 MPLS/VPLS Services] Standard Ethernet Services which have a path between DA2<->GOS will experience an outage. Protected Ethernet Services which have a path between DA2<->GOS will see a switch/re-route during this work; no significant disruption is expected. Diverse Ethernet Services which include a path between DA2<->GOS may see the loss of one member; no parallel outages of both feeds are expected. This maintenance has been scheduled under ticket: [CDC-ID: # 0318072]
[CDC-ID: #0318009] Third Party Dark Fibre Maintenance (THN)Planned Maintenance

Schedule

December 6, 2026 20:00 - December 7, 2026 06:00 GMT

Components

Global IP Transit, MPLS/VPLS/L2VPN, DWDM/Wavelength

Locations

ME14

Description

One of our third-party providers has advised that they need to perform maintenance at Telehouse North (THN) which will impact our Dark Fibre link from Telehouse North (THN) to Maidstone (CDC). During this maintenance, we will have periods of reduced resiliency. This is a part of a wider project to improve existing service between their datacentres which will provide a more resilient network. Custodian’s networking team will be working closely with the third party at all times. [Layer-3 IP Transit Services] Our core IP Transit network automatically re-routes all protected services when a fibre break is detected, and brings the failed fibre back into service only once it has been stable and error free for a period of time. As such, all Layer-3 services will have possible path switches at start and end of this work, depending on destination path selected, with potential changes in latency to some destinations, no significant disruption is expected to any IPT services at any location. [Layer-2 MPLS/VPLS Services] Standard Ethernet Services which have a path between THN<->CDC may experience an outage. Protected Ethernet Services which have a path between THN<->CDC may see a switch/re-route during this work; no significant disruption is expected. Diverse Ethernet Services which include a path between THN<->CDC may see the loss of one member; no parallel outages of both feeds are expected. [Wavelength Services] Services between THN<->CDC may experience an outage. This maintenance has been scheduled under ticket: [CDC-ID: #0318009]

Metrics

Maidstone IP Core

100.00%




Dartford IP Core

100.00%




London IP Core

100.00%




Maidstone IP Core

99.99%




Dartford IP Core

100.00%




London IP Core

100.00%




Maidstone IP Core

100.00%




Dartford IP Core

100.00%




London IP Core

100.00%